EMERGENCY IT SUPPORT We're Here When You Need Us Most
Immediate Help for Computer Viruses, Ransomware, and Security Incidents
When disaster strikes, every second counts. If you're facing a cybersecurity breach, ransomware attack, virus infection, or any urgent IT issue, our expert team is ready to respond—fast. At Art Systems Canada, we provide priority emergency IT support to protect your data, secure your systems, and get you back in business.
Not a Customer?
No Problem — We’re Still Here to Help!
You don’t need to be an existing client to receive professional support from our team. Whether it’s an emergency or a one-time request, we’re ready to assist you.
Please note:
-
All services for non-clients must be prepaid.
-
A minimum charge of 1 hour applies.
-
Have your credit card ready — work begins as soon as payment is confirmed.
Get fast, reliable IT support when you need it most — no account required.
YOU PREFER WRITING TO US ? NO PROBLEM
CLICK HERE
Available 24/7 for Emergency Support
We understand that IT issues don’t follow a 9-to-5 schedule. Whether it’s after hours, weekends, or holidays, our team is on call and ready to assist.
Emergency Phone Line: 1-855-279-7754
Emergency Email: support@art-systems.net
Response Time: Typically within 15 minutes
Important: To receive any assistance (on-site or remote), your account must be in good standing with no outstanding balances.
Common Emergencies
We Handle
-
Ransomware attacks – Immediate isolation, decryption assistance, and recovery strategies
-
Malware or virus infections – Rapid diagnosis, cleanup, and preventive protection
-
Suspicious activity – Intrusion detection, user audit, and system lockdown
-
Network breaches – Firewall review, traffic analysis, and access control
-
Email compromise – Account isolation, phishing trace, and password resets
-
Data loss or corruption – Recovery from backups or live recovery where possible
*** EMERGENCY QUESTIONNAIRE ***
To help us quickly identify and resolve potential issues with your computer, please complete this checklist with as much detail as possible. By documenting the symptoms you're experiencing, such as slow performance, unusual pop-ups, or suspicious activity, you provide our IT specialists with critical information for a pre-diagnostic assessment. This will streamline the troubleshooting process and allow our technicians to prepare for a faster, more effective intervention. Your input is essential in helping us address the problem efficiently.
Important Instructions for Customers
-
Complete the Checklist: Check all applicable boxes and provide detailed notes for each section.
-
Do Not Attempt Fixes: Avoid deleting files, uninstalling programs, or resetting the system unless instructed by an IT specialist.
-
Preserve Evidence: Take screenshots of error messages, pop-ups, or suspicious activity to share with the IT team.
-
Disconnect from the Internet: If safe to do so, disconnect the computer from the internet to prevent further damage.
-
Contact IT Support: Provide this completed checklist to your IT specialist or support team for further investigation.