Emergency IT Response
Immediate help for ransomware, virus infections, and active security incidents. When systems are down, every minute counts — reach a senior engineer now.
EMERGENCY OPERATIONS · 24 / 7 / 365
01 · IMMEDIATE RESPONSE
Reach us the fastest way
PHONE LINE
1 (855) 279-7754
Answered live, day or night.
RESPONSE TIME
~15 minutes
Typical time to first engineer contact.
Good standing required. To receive on-site or remote assistance, your account must have no outstanding balance.
02 · DO THIS NOW
Before a specialist connects
Small actions in the first few minutes can stop the damage from spreading.
Stop touching it
Don't delete files, uninstall programs, or reset anything unless a specialist tells you to.
Preserve the evidence
Photograph or screenshot every error, pop-up, or ransom message.
Disconnect from the network
If it's safe, pull the cable or turn off Wi-Fi to stop it spreading.
Isolate the device
Keep the affected machine powered on but off the network until we assess it.
Call us
Have the details ready — we'll take it from there.
03 · NON-CLIENT INTAKE
Not a client? We still help.
You don't need an existing account to get professional support. For emergencies and one-time requests, we're ready to assist.
◆ TERMS FOR NON-CLIENT WORK
◆ Services for non-clients are prepaid.
◆ A one-hour minimum applies.
◆ Have your credit card ready — work starts the moment payment clears.
Fast, reliable IT support when you need it most — no account required.
04 · REMOTE ACCESS
Let us connect to your screen
Download a one-time remote client so an engineer can see what you see.
● · ON DEMAND
HelpWire
Lightweight remote session for one-time support. Call or email us and an engineer sends you a session link — nothing to install ahead of time, nothing left behind afterward.
Request a session → 1 (855) 279-7754
● · ENROLLED CLIENTS
NinjaOne
Already enrolled? The agent is on your machines, so an engineer connects instantly — no link, no wait, no setup while systems are down.
Enrolled clients save 10% on tech support
Why no public download? During an active incident, an unverified installer is exactly what an attacker wants you to run. We provision the client ourselves so you know it came from us.
05 · SCANNING TOOLS
Free scanners you can run now
06 · INCIDENTS WE HANDLE
Common emergencies
Ransomware attacks
Isolation, decryption assistance, and recovery.
Network breaches
Firewall review, traffic analysis, access control.
Malware & virus infections
Rapid diagnosis, cleanup, and hardening.
Email compromise
Account isolation, phishing trace, password resets.
Suspicious activity
Intrusion detection, user audit, system lockdown.
Data loss or corruption
Recovery from backups, or live recovery where possible.
07 · EMERGENCY INTAKE
Send us the essentials
A few details let a technician prepare before the call. Skip anything you don't know — don't let it slow you down.
FAQ
Quick answers
Do I need to be a client to get help?
No. Non-client work is prepaid with a one-hour minimum, and we start as soon as payment clears.
How fast will someone respond?
Typically within about 15 minutes on the emergency line, day or night.
What should I do right this second?
Stop making changes, disconnect the device from the network if it's safe, preserve any error messages, and call us.
Can you help after hours?
Yes — the emergency line is staffed 24/7/365, including weekends and holidays.
How do you connect to my computer?
We adapt to your environment. For one-time support we provision a HelpWire session client on demand. Enrolled NinjaOne clients already have an agent installed, so an engineer connects instantly. We never publish a public download link.
Do enrolled clients get a discount?
Yes — clients enrolled on NinjaOne receive a 10% discount on our tech support services.
What does emergency support cost?
Non-client emergencies are billed at our standard hourly rate with a one-hour minimum, prepaid. Clients in good standing are covered under their agreement.