Legal Notice
1. Eligibility for Returns
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Products must be returned within 30 days of the purchase date to be eligible for a refund or exchange.
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Only items in their original condition (with all accessories, packaging, manuals, and proof of purchase) will be accepted.
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Products that show signs of misuse, physical damage, improper installation, or modification are not eligible for return.
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2. Non-Returnable Items
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Software, licenses, or digital products (once delivered or activated).
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Consumables such as printer cartridges, batteries, or cables (unless defective upon receipt).
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Special order items or products marked as Final Sale.
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3. Refunds and Exchanges
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Refunds will be issued to the original method of payment within 10 business days after inspection and approval of the returned item.
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Exchanges or replacements are subject to product availability. If the product is no longer available, a refund or store credit will be issued.
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Shipping charges are non-refundable, unless the return is due to a defective product or an error on our part.
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4. Return Shipping
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Customers are responsible for return shipping costs, unless the product is defective or the wrong item was shipped.
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We recommend using a trackable shipping method and purchasing shipping insurance, as we cannot be held responsible for items lost or damaged in transit.
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5. Warranty on Refurbished Equipment
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All refurbished IT equipment sold by Art Systems Canada is covered by a limited warranty of [X days / 90 days / 1 year], depending on the product category.
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Warranty covers hardware defects only; it does not cover accidental damage, misuse, or issues caused by third-party software or components.
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6. How to Initiate a Return
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Contact our Customer Support at [Insert Phone / Email] with your order number and reason for return.
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Our team will provide you with a Return Authorization Number (RMA) and return instructions.
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Ship the product back to the designated address with the RMA clearly marked on the package.
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7. Consumer Rights
This Return Policy is designed in accordance with Canadian consumer protection laws. Nothing in this policy affects your statutory rights under the applicable provincial or federal regulations.